Canoe.ca

We welcome your questions and comments

For article and photo reprint permission information, please click here.

Help Desk By Section

Sun Media Newspapers (Letter to Editor)

Marketing Enquiries

CANOE Marketing

Advertising

Please visit the Advertising feedback page.

CANOEMAIL

Canoemail Support

Contact us by Mail

Canoe
333 King St. E.
Toronto, ON, Canada
M5A 3X5
FAX: (416) 947-2209

Frequently asked questions

I'm looking for a story that ran sometime ago.

For the most part, articles aren't kept very long on CANOE due to the heavy demands that archiving would put on our staff and technical resources. Try using our Yahoo-powered search function, which can be found on the home page. If you're looking for an old story from the Sun Media newspapers, there is fee-based search service. For more information, contact Toronto Sun News Research Centre.

How do I send a Letter to the Editor of a newspaper?

We are striving to make sure each paper has a prominent link on its home page featuring e-mail addresses for key editors, letters, and circulation information.

Oops! I found a mistake

With a site this size, there could in fact be an error or two that slips through. Again, we'd appreciate your input and help by giving the complete URL of the problem page, the time of day and as much information as you can provide: Was it a spelling error? A bad link to an image? An error of fact? Please address it to the relevant section using the list above.

How often is the site updated?

CANOE is staffed around the clock and (with the exception of our newspapers, which are updated once a day, and our magazines, which are updated periodically) our stories and photos are constantly changing.

If your browser is bringing up old material on CANOE, it may be because of something called "caching," where pages that have been visited before are stored on your hard drive -- the browser tries to save you time by loading it from memory (cache) instead of bringing it from across the Web.

If you suspect the page you are at may have changed since your last visit, simply hit the RELOAD button on most browsers. If that doesn't help, clear out your cache or set your cache size to zero (under the browser's Options, Configurations or Preferences menus).

Another possibility is that your Internet Service Provider or your office's LAN may be using a cache server.